Return, Exchange & Refund Policy

This Return, Exchange & Refund Policy governs all domestic and international product transactions executed on our digital channels. Please review these parameters prior to placing your order.

1. The Seven (7) Day Conditional Return Window

We provide a conditional seven (7) day return period for eligible domestic orders. The 7-day period commences on the calendar day the shipment is marked as successfully delivered by our courier tracking logs.

To qualify for a valid return, the item must satisfy every operational criterion detailed in Section 2 below. Return requests submitted after the expiration of this 7-day calendar window will be automatically rejected.

2. Strict Return Eligibility & Disqualification Standards

Every piece returned undergoes a strict, recorded physical audit conducted by our quality control personnel at our Ahmedabad facility. Returns will be accepted if and only if all the following criteria are met:

●       Uncompromised Brand Tags & Security Seals: The original brand tags, security barcodes, pricing labels, and authenticating tags must remain fully intact, unbroken, untampered with, and attached to the garment in their original placement. Items returned with broken, cut, re-pinned, re-tied, or missing tags are automatically disqualified from return or refund.

●       Unworn, Unwashed & Pristine Fabric State: The product must be completely free from signs of wear, body odors, perfumes, deodorants, makeup transfers, textile snagging, pulls, or fabric tears. Items showing wrinkles indicative of extended wear, water marks, sweat lines, or post-delivery cleaning will be rejected immediately.

●       Complete Outfit Sets Mandatory: If you ordered an ensemble, co-ord set, salwar kameez, or multi-piece outfit (e.g., Kurta, Pant, and Dupatta), the complete set must be returned in its entirety. Returns of partial pieces, single garments from an ensemble, or combinations missing essential accessories, borders, or drapes will be rejected. No partial credit or partial refund will be provided for split sets.

●       Alteration & Customization Disqualification: Any garment that has been altered, hemmed, taken in, expanded, re-cut, or structurally modified in any manner post-delivery is strictly non-returnable.

●       Special Saree Clauses (Blouse Pieces):

○       Saree returns are accepted only if the running or attached unstitched blouse fabric remains completely intact, unstitched, and uncut from the saree body.

○       If the blouse piece has been cut, unpicked, separated, tailored, hemmed, or stitched in any capacity, the return is immediately void. The saree cannot be accepted back under any circumstances.

○       Sarees that have undergone fall, pico, edging, or custom tassel application at the buyer's request or following delivery are strictly non-returnable.

●       Damaged or Stained Merchandise: Pieces showing any post-delivery staining, dye transfer, physical tears, snags caused by jewelry, or wash-wear are non-returnable.

3. Client Responsibility for Reverse Logistics & Associated Expenses

●       Reverse Carriage Costs: Initiating and completing the physical return of goods back to our facility is the sole operational and financial responsibility of the client.

●       P. Ramesh does not offer complimentary reverse pickups. The client must arrange and bear all expenses associated with insured, trackable reverse carriage through a reputable national courier service.

●       Transit Risk: The risk of loss, damage, or theft during reverse transit remains entirely with the client until the parcel is physically received and signed for at our designated Ahmedabad inspection desk. We strongly advise using tamper-evident packaging and declaring appropriate postal transit insurance. We will not be liable for reverse parcels lost or damaged in transit.

4. Return Authorization & Step-by-Step Procedure

1.     Filing Notification: To initiate a return, you must notify our customer desk within the 7-day delivery window by submitting an email to prameshshyamal88@gmail.com or messaging our helpline at +91 9978944077.

2.     Mandatory Documentation: Your notice must include your Order ID, invoice copy, a detailed statement outlining the reason for return, and clear, high-resolution photographs or unboxing video footage showing the uncompromised state of the fabric and intact brand tags.

3.     Receipt of Return Authorization (RA): Once our desk confirms preliminary eligibility, you will be issued a Return Authorization code and our complete facility address in Shyamal, Ahmedabad.

4.     Physical Dispatch: Dispatch the parcel within three (3) calendar days of receiving the RA code and share the registered courier tracking ID and carrier name with our support team. Parcels delivered without a documented RA code will be refused at our gate.

5. Physical Audit & Refund Settlement Process

●       Upon physical delivery at our Ahmedabad premises, our quality assurance division will inspect the parcel against our criteria within three (3) to five (5) business days.

●       Approved Returns: If the item passes all inspection points, a refund for the product's invoice value will be issued to your original method of payment (or provided as a store credit, per your written preference) within five (5) to seven (7) business days. Original shipping fees, COD handling fees, or card processing surcharges are non-refundable.

●       Rejected Returns: If the item fails our quality audit due to missing tags, detached blouse pieces, missing pieces from an outfit set, alterations, stains, or wear:

○       The return and refund request will be denied.

○       The customer will be informed in writing with photographic documentation of the failure.

○       The non-compliant merchandise will be returned to the customer only upon prepayment of the secondary re-dispatch courier fees. If the customer fails to pay the re-shipping fees within fourteen (14) days, the inventory will be deemed abandoned and disposed of without financial recourse.

STATUTORY E-COMMERCE DISCLOSURES & GRIEVANCE REDRESSAL MECHANISM

In strict compliance with Rule 5(4) of the Consumer Protection (E-Commerce) Rules, 2020, the details of the operating entity, legal business desk, and designated Grievance Officer are set forth below:

●       Legal Enterprise Identity: P. Ramesh

●       Corporate & Store Facility Address: Shyamal, Ahmedabad, Gujarat, India

●       Customer Support Desk: prameshshyamal88@gmail.com

●       Official Commercial Helpline: +91 9978944077

●       Designated Grievance Redressal Officer:

○       Designation: Head of Legal Compliance & Operations

○       Direct Redressal Desk: prameshshyamal88@gmail.com (Subject Line: Grievance Escalation)

○       Direct Escalation Telephone: +91 9978944077

○       Statutory Compliance SLA: Every consumer grievance is formally logged and acknowledged within forty-eight (48) hours of receipt. A formal resolution will be provided within thirty (30) days from the date of receipt.