Shipping Policy

1. Domestic Logistics & Order Processing (India)

●       Ready-to-Ship Inventory: In-stock orders are processed, packed, and tendered to domestic courier partners within two (2) to four (4) business days following cleared payment verification.

●       Made-to-Order, Loom-Direct & Backorder Pieces: Sourced, customized, or out-of-stock garments require a specialized manufacturing lead time of up to twenty-five (25) business days prior to dispatch.

●       Transit Timelines: Standard transit times range between four (4) and seven (7) business days post-dispatch, depending on destination pin code accessibility, regional carrier operations, and octroi or local checkpoints.

●       Domestic Freight Charges & Free Delivery Threshold:

○       All domestic orders with an aggregate cart value of ₹20,000 (Twenty Thousand Indian Rupees) or more qualify for Complimentary Standard Ground Shipping.

○       Domestic orders with an aggregate invoice value below ₹20,000 shall incur flat or tiered freight charges calculated dynamically and applied at checkout.

2. Cash on Delivery (COD) Facility

●       Availability Thresholds: COD is an optional payment facility applicable strictly within eligible domestic pin codes for invoice amounts between ₹2,999 and ₹20,000. Orders outside this bracket must be settled via prepaid payment gateways.

●       Mandatory Order Confirmation: Every COD order placed on the platform undergoes a mandatory two-step verification via telephone or WhatsApp through +91 9978944077. Unconfirmed or unverified orders will not be cleared for packing.

●       Non-Refundable Processing Surcharge: COD transactions incur a separate administrative handling and courier fee collected at checkout. This surcharge covers third-party cash collection protocols and remains non-refundable under all circumstances.

3. International Shipments, Freight Pass-Through & Customs Levies

●       Fulfillment Lead Times: Ready-to-ship international consignments are dispatched within three (3) to five (5) business days. Made-to-order merchandise requires up to twenty-five (25) business days. International delivery schedules range from ten (10) to twenty (20) business days, depending on flight routes and port clearance.

●       Actual Third-Party Freight Billing: Free shipping thresholds do not apply to international orders. All consignments destined outside the Republic of India are billed at the actual, exact freight and volumetric rates charged by our international carrier partners (e.g., DHL, FedEx, UPS, or equivalent postal express agencies). Freight is calculated and collected transparently during digital checkout based on dimensional weight and destination zone.

●       Customs, Border Clearance & Sovereign Taxation:

○       All international parcels are shipped strictly under Delivered Duty Unpaid (DDU) terms.

○       P. Ramesh’s financial responsibility terminates upon the proper tendering of the consignment to the international carrier and generation of the airway bill.

○       If the regulatory or customs authorities of the destination country stop, detain, hold, or inspect the consignment, all duties, clearance obligations, documentation filings, and regulatory compliance requirements fall solely and exclusively upon the consignee/client.

○       P. Ramesh will not bear, contribute to, or reimburse any foreign customs duty, Value Added Tax (VAT), import processing fee, excise levy, terminal handling fee, or local municipal assessment.

○       Should a client refuse, fail, or neglect to pay destination import duties or complete customs clearance, resulting in the return, abandonment, or destruction of the shipment, the client forfeits all rights to a refund. Any return freight costs, return customs duties billed back to our Indian entity, or demurrage fees incurred will be directly recovered from the client or deducted from any residual recoverable credit.

4. Limitation of Liability for Logistics Disruptions

P. Ramesh engages licensed third-party logistical operators for courier movement. While our operations desk issues real-time tracking IDs upon dispatch, P. Ramesh expressly disclaims any liability, financial claim, or operational indemnity for transit delays caused by third-party courier disruption, airline backlogs, rail freight congestion, customs inspection holds, adverse weather occurrences, natural disasters, national strikes, bandhs, state blockades, or local force majeure conditions. Delays originating from third-party carriage do not constitute a legitimate ground for order cancellation, shipment abandonment, or transaction chargebacks.

5. Address Authenticity & Consignee Obligations

Customers must furnish complete, unambiguous delivery addresses incorporating relevant physical landmarks, exact postal pin codes, and an operational primary and alternate telephone contact. P. Ramesh bears zero legal or financial liability for deliveries that fail, misroute, or are delayed due to erroneous address submissions, closed gates, or consignee unavailability. In such events, the client remains solely liable for re-dispatch freight surcharges.